State revenue officials say Indiana is a national leader in protecting taxpayers from identity theft and fraud. The Indiana Department of Revenue (DOR) says one major part of their Identity Theft and Tax Fraud Prevention Program is a letter some customers get asking them to take an identity confirmation quiz. You can hear about that topic and more about the tax filing season from Indiana Department of Revenue Commissioner Adam Krupp on Region Newsmakers here at our website.
Officials say DOR recently optimized the selection process for individuals required to take this quiz, which resulted in more tax returns being processed in less time.
Customers who receive a letter asking them to take a short identity confirmation quiz are not necessarily suspected of identity theft but have been selected to ensure their refund is sent to the correct location/individual.
New in 2019, DOR added an option to the identity confirmation quiz allowing customers to confirm their identity even faster by using a one-time passcode verification from their SMS enabled cellphone.
“The new one-time passcode verification is a great step forward in improving our identification verification for customers,” said Commissioner Krupp. “Our goal is to use the latest technology available at a reasonable cost to ensure Hoosiers are receiving the best service possible.”
For more information on the identity theft and fraud prevention program, visit the DOR website at dor.in.gov or call DOR Customer Service at 317-232-2240, Monday through Friday 8 a.m. – 4:30 p.m., EST.